Privacy Policy

Privacy policy

DD Kitchen ("we", "our", “us”, or "DD Kitchen") is committed to protect the privacy of all visitors to our website and all visitors who access our website or services through any mobile application (together with the "website").

Please read the following privacy policy which explains when and why we collect personal information about you, how this information is used, the conditions under which it may be disclosed to others and how it is kept secured. Any terms not defined in this privacy policy are defined in our website’s Terms and Conditions (“Terms & Conditions”).

DD Kitchen is the data controller in relation to the processing activities described below. This means that we decide why and how your personal information is processed.

This policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes. Please see changes to our privacy policy for more information.

If you choose to decline to have your personal data processed or transferred in accordance with this Privacy Policy, you may not be able to enjoy all the services and features we provide on our website.

Information that we collect from you

When you visit our website, register an account or make an order through the website, and/or if you correspond with us by phone, email or otherwise, the categories of information that we may collect about you and the way in which we collect it are as follows:


Personal information you give us: This is the information about you that you voluntarily give us by entering information into our website and/or by corresponding with us by phone, email or otherwise. This may consists of the following categories of information:



Contact details (such as telephone and mobile numbers and e-mail address)

Address for delivery purposes

Payment information (such as credit or debit card information)

Promotional source (e.g. advert, press, referral) of how you heard about DD KITCHEN

Legal information relating to claims made by you or against you or the claims process

Information contained in our correspondence or other communications with you about our services or business

Your marketing preferences

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. If you complete any surveys that we ask you to participate in, or you give any feedback, we will collect your information in these circumstances as well. The information we collect from surveys will generally be on an anonymous basis, however you may be asked to leave your contact details if you would like us to respond to you.


Personal information we collect about you: We may automatically collect information about you and technical formation about your visits to our website, about your computer or mobile device, including the Internet Protocol (IP) address used to connect your computer or device to the Internet, browser type and version, operating system and platform, location data, traffic data, weblogs and other communication data, the resources you access on our website, anonymous data collected by the hosting server for statistical purposes, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers, mobile payment methods, time zone setting, your device IMEI and other technical information about your device. This information may be collected by cookies placed on our website – please see Cookies for more information.

Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and may be used by us automatically if you use the website through your mobile device(s) via any DD Kitchen mobile application, through your mobile's browser or otherwise.

We may also collect personal information from your social media accounts if you connect with us or our services using your social media accounts, including LinkedIn, Twitter, Google+ and Facebook. We use Google Analytics, and we receive information about our users from them.


Use of your information

The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are explained below.

Administration of our website and performance of our contract with you or to take steps to enter into it. The information you give us is necessary to enable us to

process and fulfil your order (including acknowledging your order and communicating with you if there is any issue regarding the fulfilment of your order);

make sure your order is delivered correctly;

contact you to send your status updates about your order;

maintain your account;

bill you;

credit checking or screening;

do the authentication and identity checks

do credit, debit or other payment card verification and screening;

Our legitimate interests or that of a third party for the following purposes:

for analysis as an input to our marketing strategy, help us understand how our website is used, and to enhance and personalize your customer experience (including to improve the recommendations we make to you on our website);

carry out research to develop and improve our services; and

to correspond or communicate with you for your views of our services;

to verify the accuracy of data that we hold about you and create a better understanding of you as a customer;

for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorized access;

for prevention of fraud and other criminal activities;

to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);

for assessing the quality of our service and to provide staff training within the business;

to contact you with your views on our services and to notify you occasionally about important changes or developments to the website or our services.

for the management of queries, complaints, or claims; and

for the establishment and defense of our legal rights.

Compliance with a legal obligation. We will use your personal information to comply with our legal obligations:

to carry out fraud prevention checks and to comply with other regulatory requirements that apply to us;

to assist any public authority or criminal investigation body;

to identify you when you contact us; and/or

to verify the accuracy of data we hold about you.


Disclosure of your information

We may disclose your information to the following third parties:

Restaurants ("Partner Restaurants") that you have placed your order with so that the relevant restaurant can process and deliver it to you.

Third parties who undertake various activities to promote and support our services. This includes website and application support and hosting providers, marketing service providers, [eCRM partners like salesforce who manage our marketing emails and push notifications], companies like telecom operators who send you text messages when your order is on its way, delivery companies who deliver your order to you, and payment processing providers which process payment card transactions.

We may share information with carefully selected third parties, marketing and advertising companies, who may contact you about goods or services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. We will only share your information with these third parties if you have given your consent. If you change your mind about being contacted by these companies in the future, or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive or by amending your profile accordingly. If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing in the future.

We may use the information that you provide with us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce our website terms and any other agreement; or to protect the rights of DD KITCHEN, partner restaurants or others. This includes exchanging information with other companies and other organizations for the purposes of fraud protection and prevention.

Any other person provided that you have given your consent to the disclosure. We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.


Changes to our privacy policy

Any changes to our Privacy Policy will be posted to the website and, where appropriate, through e-mail notification.



All questions, comments and requests relating to this Privacy Policy are welcomed and should be addressed to



Cookies are a small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website.

This website may place and access certain cookies on your computer. DD Kitchen uses cookies to improve your experience of using the website. DD Kitchen has carefully chosen these cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All cookies used by this website are used in accordance with current UK and EU Cookie Law.

Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling DD Kitchen to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the website may not function fully or as intended.

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete cookies at any time; however, you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalization settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.