Not to mention I took off work 2 separate occasions to have the work completed only for the warranty department and the tile people not show up. But what a beautiful first home! An Arden home is constructed to exist in harmony with the neighborhood and environment, incorporatin An ugly bandaid. So do we have to stay with cabinets that were messed up since before we signed for thia house? The pitch can be corrected by building up the thin set under the tile as the current pitch isnt far off level. If we are following all that Eastwood has stated to do then why are these ponding areas and holes forming. This is a lower than average This customer was concerned that rain had gotten into the house during construction, which is not atypical during the construction process, and does not create mold issues. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. A vanilla storm turned into a nightmare for Washington homeowners when shoddy construction resulted in snow and rain falling inside homes as siding flew around the neighborhood, a proposed class action lawsuit alleges.. Maybe Eastwood Home's should go back to the drawing board because this kitchen isn't it. In a real estate transaction the entire reason that earnest money exists is to address the situation where a builder borrows hundreds of thousands of dollars in reliance on a contractual promise that a Buyer will keep their word and follow through the building process until closing. Siding, caulking, flooring sinking in one of the upstairs bedroom. Work orders not completed. Save. Also several clients we have spoken to so far of Eastwood Homes who have been sold a home within [protected] who chose the Luxury Bath Opt were given a 12" seat including but not limited to lower model homes with less sq. It's true! Read exactly what they wrote. At this time Eastwood Homes strongly denies this complaint and requests it be dismissed. Basically the whole house is a mess. As you can see, the garage door and cabinet is not the only thing that needs corrected. footage. I have emails to AMG that can be provided on request. As we looked around surrounding homes, we were the only home with a vent allowing water to recede back into our home when hard rain was in the forecast. They start you with one person and then when you get nowhere and go to the next level up, it's no different. Given the times reported for water receding in our home sheds light on why the tape is separating. Visit Website. Had there been any items which were not homeowner responsibilities, Eastwood Homes would certainly have fixed those, but obviously none exist as it pertains to this matter. Business Response While Eastwood Homes does provide seasonal reminders regarding home maintenance, the warranty booklet details what aspects of the home are homeowner responsibilities after closing. At this time, we are going to wait until the floor guys comes on the 29 and after I will file claims to have cost reimbursed. I was told the house need to settle and we will never notice the shift well that was a lie the molding is coming apart. It was explained at the time this was a one time courtesy and since the fence was installed by the customer and blocks water flow - that the customer would need to maintain the area moving forward. Cracked granite, damaged cabinets & vanities, bulging walls. We respectfully request this matter be dismissed based upon this response. The pictures and rendering, at page 5,match with the staggered cabinets occurring over the refrigerator and stove units. SAFETY NOTICE: ComplaintsBoard has analyzed Eastwood Homes and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%. They are stuck on that is what we signed but they are totally ignoring the fact that it was done based on us being given false information. WebAll complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Recently I have an issue with my roof . We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Eastwood Homes, Overview of Eastwood Homes customer experience. Overall terrible quality throughout. WebCompare Ryan Homes vs Eastwood Homes on employee ratings, job openings, CEO approval, business outlook and more. In spring of 2021 they sent their landscaper out to try to refill the hole created. There are 4 plan types available at Purchase Date: 28 Jan 2021 Model: *** at *** Lot *** Design Center Rep in Question: Megan C I have been watching this kitchen for the past couple days since we moved in and my eyes are not convincing me of any staggering in this kitchen and since no one has addressed our concerns and I feel extremely cheated, I feel, others should be made aware and the only way that can happen, is by filing a complaint. I am rejecting this response because:Your products are faulty. Eastwood Homes Customer Support Earns Excellent Rating, Click here to get notifications about new complaints of Eastwood Homes. The complaint has been investigated and resolved to the customers satisfaction. On May 27th I emailed Eastwood Homes cutomer service after submitting several warranty request and was never contacted back. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Many of the third parties are not under Eastwood Homes control, such as utilities installers, governmental representatives, or prospective customers. PeopleClaim.com Since May , the roof has leaked several times 1 of which is now into the attic and through the master bath ceiling. Eastwood promised to fix issues to get us to close but did ever address them. Business Response Eastwood Homes management team went to this customer's house and did on site observations and discussed the warranty concerns with this customer. Complaint: 17679228I am rejecting this response because: Eastwood Homes has said that they have been out to observe the conditions, they are not communicating with anyone to advise that they have been by to check the conditions or to walkthrough the yard to check the conditions with anyone that *** be home. *** Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Although ComplaintsBoard.com is not the correct venue for warranty work orders, the Eastwood team has included all concerns in its review and work order process. The inspector stated no weather related damage. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The Luxury Master Bath Opt that we have selected on our home and paid $7900.00 not including Wall tile costing $1,315. We then started to submit work orders through the Eastwood website. So I again sent her my number as well as ***'s. I need my money to move on Eastwood has more resources then I do. They say they will address things and just put them off. We recommend a roofer like Alpha-Omega Roofing. There was no email. Read Complaint. 83. Communities (8) Now Building (37) Ready to Build (40) Homes from the $400s. Nothing has been resolved, The Eastwood Homes warranty team has been to the house on multiple occasions. All complaints are handled by the BBB where the company is Headquartered or a central customer Those are the words used by Eastwood Homes, Warranty Department, and the Supervisor. Business Response Eastwood Homes thought this matter was previously Business Response Eastwood Homes was contacted by this homeowner Business Response This compliant was reviewed when originally filed Business Response We have reviewed the complaint and have a detailed Business Response Eastwood Homes management team went to thi i got a great house from good people at a awesome , Acknowledge our satisfaction that Eastwood, Eastwood Homes is an irresponsible company, Eastwood is a very responsible company, This was a wonderful experience despite, Bought eastwood home 11/28 told eastwood, We purchase a home and contact the warranty, Various structural issues with home since. WebComplaint against Eastwood Homes Llc? I have yet to get a response from her. We respectfully request this matter be closed at this time. Something needs to be done about this, we pay our mortgage and HOA fees and these issues should not occur. Eastwood homes are not going back on their agreement. The balcony, per Eastwood standard at the time, was built with a wooden plant boards flooring placed horizontally with a slight downward slant away from the home to help the flow of rainwater. Business Response In accordance with this customer's latest response, he is correct that work is being completed as promised. The next statement in their response is "Upon not hearing back from this customer Eastwood reached back out " This is also false. Eastwood is being very deceptive in this process. Since 1977, Eastwood Homes has remained dedicated to providing excellent customer service while building homes of Especially with today's climate why not? Please click on the country abbreviation in the search box below to change to a different country location. Find salaries. ComplaintsBoard.com is not affiliated, associated, authorized, They never called us to close out a work order. I have issues with them on going since I purchased house. If you need to speak with someone in one of our division offices, please use the contact information below. We complained about it all before 60 days and proved it. The elongated service times are, unfortunately, commonplace for all builders at this time. After so many years, it is somewhat inexplicable to have the character of the problem being described to exist so many years after the home was constructed. Business Response Due to CV-19 we have suspended in home warranty projects until further notice. Because we CARE about what matters to you, we design our new homes to fit homebuyers at any stage of life. Defendant (s) Eastwood Homes has received 7 positive reviews on our site. -Still waiting on word for the EVP dip in our kitchen causing water to stagnate including defected EVP by the kitchen refrigerator/ dining area. Sales does a great job of keeping you informed throughout the process as their job is to get you to closing, but once you close with Eastwood, you do not get any support. Usually for under $300, they will inspect your roof and make any minor repairs that are needed. That construction is being conducted in conformity with all municipally approved plans and requirements. Eastwood Homes earns 100% level of Trustworthiness. The **wave may need to be reset, or the customer could be using the wrong type of light bulbs (cant use LED bulbs with the dimmer). I can remember the exact dates but he finally can in to attempt to fix the problem. Water receding into our home extended from a vent which caused the water to enter back into our home. The sent an e-mail "telling" us the work order was closed because we were unable to be reached. Customer Reviews are not used in the calculation of BBB Rating. Search Homes Search by Map 10 Step Build Process Case will be closed once work has been completed. Eastwood has and continues to fail homeowners. Thank you. EVERY TIME IN THE EXACT SAME AREA. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) WebEastwood Homes is proud to build new homes in this thriving region of Virginia. Sign in. Secondly we've had numerous landscapers that have looked at it and told us the fence was never the problem to begin with. So now they have a new lie to their rebuttal. Email this Business. Stained and soiled insulation wasn't removed simply covered by Sheetrock. However, here the vendor was able to extend ten homeowner a courtesy at Eastwood Homes request, which addressed the homeowner maintenance issue. It seema each time you attempt to contact Eastwood or one of the reps the "buck" just gets passed from one person to the other or they just ignore you totally. It is acceptable to keep Warranty items open until the promised work is completed. Syracuse Housing Authority. To completely different situations. Email. Told us they have to make a profit and it was our responsbility to know. WebAt Dogwood Grove, you'll find a range of Eastwood's top-rated home designs, featuring lavish interiors, primary suites on the first floor, third-floor options, chic designer kitchens, indulgent spa-like bathrooms, and inviting outdoor living spaces that include covered and screened porches. WebComplaint against Eastwood Homes Llc? Business Response We received your email and we have received the service report from our Warranty Supervisor and our Landscaping Trade Partner. Web40 complaints closed in last 3 years. Web213 customer reviews of Eastwood Homes. Eastwood Homes has registered the domain name for eastwoodhomes.com for more than one year, which may indicate stability and longevity. They made the problem worse. Complaint: 17448925I am rejecting this response because: The reason given from Eastwood Homes for the hole forming was not that the fence was impeding water flow and that the singular post in the corner of the yard caused the problem. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The back yard has standing water in it for days every time it rains. Residential General Contractor License: 125769. As I stated before, I knew that would be their response because they would not accept that we were told a lot of inaccurate things at the design center. A class action alleges Eastwood Construction Partners, Eastwood Homes and three subcontractors Bought eastwood home 11/28 told eastwood home less than 1year in home, We purchase a home and contact the warranty departmentment for repairs, Various structural issues with home since closing to include; Peeling wall tape; Unsealed vent; Wall nail pops, and wall cracks, Canceling a purchase agreement with EastWood Homes, Water issues caused by large pile of dirt from footings placed at berm *** next to me was purchased approx 3 months ago, and, The finish work on the entire house is substandard, Eastwood promised to fix issues to get us to close but did ever address them, Eastwood's Representative gave us a lot of misleading/false information which lead to poor decisions based on the information given, We paid over 9200 dollars for a luxury bath that was to include a 12" seat and builder built only 7" Eastwood made promises and assurance about, customer service contact information for Eastwood Homes, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Upon receipt of these two items Eastwood Homes will make an appointment and come out and install both. Additionally there never mention about fabric being used, only that there would be some excavation and rock put in. There is nothing further that will be entertained regarding this warranty request. The stone columns outside the house have still not been constructed. WebZillow has 2498 homes for sale in Dallas TX. 2. Due to a mold infestation. WebEastwood gets 5/5 stars when it comes to their new construction designs, build, and quality of their materials. I was lied to by the head contractor and I was given false information about repairs. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. None of the incorrect information or mistakes by Eastwood's staff was ever addressed but they were quick to note that oh you signed off on this you and had a right to look at the drawings but their employee didn't have a right to look at the drawings when they made us order an entire door that is not accommodated for on our house plan and their employee did not have a right to give us correct information when we pointed to the staggered kitchen in the design center and asked if that was how ours would look and was told yes but later on was told that kitchen in front at the design center is a designer kitchen. When I pointed out the damage to the kitchen cabinets and bathroom vanities I was told by Mac that their cabinetry always get damaged in transit so there is no point in ordering new ones. I was in contract to purchase a home with EastWood Builders in 12/19. I actually had to e-mail her because their warranty on line system would not allow me to attach pictures. This will surely increase the credibility of your complaint. The rest of the complaint was never addressed either. I Have a kitchen sink that is new from the builder and its covered under the builders warranty but they are refusing to fix it. We'll guess what, your back to blocking access to my house once again. Ms. warranty request remains denied because it is the responsibility of the homeowner to have the roof serviced, which Eastwood Homes recommends to all homeowners to have done no less than every two years, preferably annually. That's all you need. I was told that all the shower issues that I stated in my warranty request would be handled when they fix the shower. Eastwood Homes. Read Our Reviews. We submitted a new warranty request that same month and were told by the warranty department that the drainage and erosion is our responsibility to maintain and is not warrantable. Eastwood Homes management has inquired with its vendor whether correct tile and grout is in stock to make this repair. If offered ***** several affordable solutions, with only the answer that he has to maintain within his companies standard procedures, which they mistakenly built in the first place! These concerns should lead potential buyers to reconsider Eastwood Homes as a viable option. New Home Sales professionals working at Eastwood Homes have rated their employer with 4.2 out of 5 stars in 17 Glassdoor reviews. We made a list of items for repair and replacement and the hood was to be replaced. We have multiple issues that were agreed upon by the builder and us, and were assured that all punch list items would be done within ***** days, and its been 90 days since we closed and they have came out once, and theyve had plenty of time, since my wife was home for over a month due to surgery. I have reached out to the other neighbors here and found this to be the case for the majority of the homeowners in Honeycutt Landing who have worked with this team in the past 2 years. The electrical switches with dimmer options in master bedroom doesnt work with dimmer options. Need fixed. The Eastwood Homes vendor confirmed all issues involving the roof have been addressed. This way if it doesn't rain for 6 months and on the seventh month it rains for three days we can evaluate the situation and show facts, not "opinions" as to why the the work did not fix the problem and then we can address the situation properly then. EastWood is stating that they treated issue and that home passed city/county inspections. We found clear and detailed contact information for Eastwood Homes. We have even emailed the owner of Eastwood homes and 5 days later have had no response. We were told at the design center that the staggered kitchen was a mix of 36'" and 42" cabinets then when we saw the kitchen and was blown away that there was no staggering and every single cabinet was 36", we were given an explanation about 36" cabinets at 42" height, this was during the construction phase. They did notice how my roofing was installed in onr area that shingles shouldn't have been installed like that.
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